2025 Customer Survey
In 2025, Johnsons conducted a Net Promoter Score (NPS) survey to better understand customer satisfaction, loyalty, and overall experience with our products and services.
The survey was designed not only to capture the core NPS metric (how likely our customers are to recommend Johnsons to others), but also included a selection of additional questions. These were carefully chosen to provide deeper insights into specific aspects of the customer journey, including product quality, service responsiveness, value for money, and overall trust in the Johnsons brand.
The feedback gathered from this survey plays a vital role in helping us identify strengths, uncover areas for improvement, and guide strategic decisions that align with our commitment to delivering exceptional customer value.